1. Scope
Digital services may have limited refund options after delivery. Any replacement or refund conditions must be clearly stated before checkout and applied consistently.
2. Potential eligibility
A request may be reviewed when the delivered service materially differs from the confirmed service scope, required information was not delivered, or another published replacement condition applies.
Requests should be submitted within seven days of the relevant delivery milestone.
3. Situations generally not eligible
- Change of mind after digital delivery
- Use outside the stated service conditions
- Failure to follow published customer requirements
- Requests submitted after the approved reporting window
- Platform action or performance not expressly guaranteed by the service description
4. How to request a review
Contact support with the order number, a factual description of the issue, and only the evidence reasonably required to review the request. Do not send passwords through an unsecured form.
Outcome
After review, the support team may provide a replacement, refund, partial remedy, or explanation based on the published conditions and applicable law.